Privacy Policy

This eXp World Holdings, Inc. Privacy Policy and Data Processing Policy (this “Privacy Policy”) reflects global privacy practices and standards for eXp World Holdings, Inc. and those of its subsidiaries listed here as of the effective date. This Privacy Policy is available in French (Canada) here and Spanish (International) here.

To Whom This Privacy Policy Applies

This Privacy Policy applies to all users of the eXp Sites and Services, as defined below, eXp real estate agents, Consultants (as defined below) and eXp employees. If you reside in a geographic area that grants you additional rights and/or imposes additional obligations on eXp, eXp has supplemental privacy policies for such geographic areas that describe your privacy rights and our collection, use, and disclosure of your Personal Information. Please see our disclosures in this Privacy Policy regarding your rights based on your geographic location. A user is any visitor to the eXp Sites (“User”).

Who We Are

eXp World Holdings, Inc. (“EXPI”) is a holding company for a technology enabled global real estate business headquartered at 2219 Rimland Drive, Ste. 301, Bellingham, WA 98226. EXPI operates through various business entities, including its subsidiaries listed here “Listed Subsidiaries”). Within this policy document, EXPI together with its (Listed Subsidiaries are referred to collectively as “eXp.” The EXPI family of companies also includes other subsidiaries and joint ventures which are governed by their own terms and privacy policies, like eXp World Technologies, LLC d/b/a Virbela, SUCCESS Enterprises, LLC, and SUCCESS Lending LLC. You may visit their respective websites for more information about each of these entities.

eXp is committed to protecting your privacy. This Privacy Policy defines the Personal Information and Usage Information (each as defined below) that we collect and describes how that information is collected, stored, used, and shared. This Privacy Policy also describes your choices regarding our use of that information and how you can review and correct your Personal Information.

If you have a privacy question, you may contact our Privacy Officer any time at privacy@expworldholdings.com. You may also submit an inquiry to our Privacy Officer. We appreciate the opportunity to address your questions and concerns.

Our Data Values

At eXp, privacy is a priority.

Purpose driven. We only collect, use, and share the information we need to provide and operate our solutions and to help our customers have the best experience with our staff, our Services, and our third-party solution providers.

Responsible use. We help to promote responsible data use and stewardship among the agents, businesses, and suppliers we engage with around the world.

Transparent use. eXp’s primary business is our cloud based real estate brokerage. We know that certain information is required for us to provide our Services and help you with real estate transactions. Our goal is to design our products and systems with your expectations in mind, including how we use your data and enable our service providers to use your data.

Data Rights

Depending on the geographic location in which you reside, you may have rights related to our data processing. If you reside in a geographic location that provides you specific data rights, you may exercise those rights through our Individual Rights form, subject to applicable law, including eXp’s own legal obligations for our data processing activities. If you complete our individual rights form we will respond in accordance with applicable law and we may need you to provide additional information to verify your request to prevent fraudulent actors from trying to abuse the individual rights requests to obtain your personal information.

Please visit the “Your Rights Based on Your Geographic Location” section in this Privacy Policy regarding your geographic location-based rights if applicable, to learn more.

What This Privacy Policy Covers

This Privacy Policy applies to information collected from you through any of our web pages or mobile applications (singularly, an “eXp Site,” and collectively, the “eXp Sites”), and through any offering, events, services, and/or programs we offer, whether online or offline, including the real estate brokerage services (“Real Estate Services” and collectively with all other offerings, the “Services”). This Privacy Policy also applies to information concerning individuals that engage our independent contractor real estate agents to receive Services (“Clients”), including Client information we receive as part of the Services from our independent contractor eXp real estate agents and real estate brokers (“Agents”). Please note, our Agents process certain Personal Information on our behalf when you contract with eXp to receive the Services, but Agents may have their own data collection practices related to their independent business operations. This Privacy Policy is not applicable to any web page, mobile application, social media site, or information collected and/or owned by any entity other than eXp. Any questions regarding the privacy practices of a third party, including but not limited to any third-party website that links to the Services, should be directed to that third-party.

eXp works with its joint venturers, with service providers (individuals and businesses) that eXp has an ownership stake in (collectively, “Affiliates”), Agents, and third-party service providers that are not affiliated with eXp (collectively, “Independent Third Parties”) to provide our Services and special virtual events and in-person events to which you register to attend (collectively, “eXp Events”). eXp Events may be sponsored by one or more Affiliates and/or Independent Third Parties. This Privacy Policy is applicable to information collected from you when you register for an eXp Event; however, the collection, use, and disclosure of Personal Information obtained from you during each eXp Event may be governed by a separate, supplemental eXp Event-specific attendee terms and conditions (“Attendee Terms”). To the extent that the Attendee Terms and this Privacy Policy conflict, the Attendee Terms shall govern.

Your Consent to this Privacy Policy

By using the Services, you consent to the collection, sale, and use of your information, including your Personal Information, by us in compliance with this Privacy Policy, unless you opt out as identified in this Privacy Policy. If we change this Privacy Policy or some part of it, we will post the updated Privacy Policy on this web page with an updated Effective Date so that you will always be able to understand what information we collect, how we use that information, and under what circumstances we may sell or disclose that information to others. If you have a User Account or we have previously collected your email address as part of your use of the Services or our relationship with you, we may email you notice of the updated Privacy Policy. Your use of the Services following our publication of any revision to this Privacy Policy will signify your assent to and acceptance of its revised terms for all previously collected information and information collected from you in the future. If you do not consent to the new terms, you must immediately cease use of the eXp Sites and Services or submit a request to stop processing under applicable law. It is your responsibility to regularly review this Privacy Policy for any changes. We may also obtain your consent for specific data processing actions in a separate notice referring to this Privacy Policy in accordance with applicable law.

What Information We Collect About You

The data we collect, use, process, and share about you depends on who you are and how we interact with you. Generally, Personal Information is data that identifies you or that makes you identifiable. It includes data that could be used to identify, locate, track or contact you, as specified below. We may link or combine your activities and information collected from you on our websites and mobile apps with information we have collected from you offline (e.g., on-site), information we receive from third parties, as well as information we collect automatically through tracking technologies (defined below). We may also utilize session-replay technologies, which are software code to log your interactions with the eXp Sites in a manner that allows us to reproduce your click mouse movements, scrolls, and keystrokes/key touches during sessions. This information allows us to provide you with a personalized experience regardless of how you interact with us and helps us diagnose any usability problems to improve our Services. These third party partners may include Google Analytics and LogRocket, whose privacy choice procedures may be available on their websites.

Types of Information Collected

eXp and any Affiliate or Independent Third Party we engage for the purpose of administering, operating, hosting, configuring, designing, maintaining, and providing internal support for the Services, may collect two types of information when you use the Services: Personal Information and Usage Information. Personal Information may include some Usage Information.

Your information is 100% secure and will never be shared with anyone.